• For more information call us at (618) 344-1667

    Car Repair Automotive Specialists
    821 Vandalia(Rt 159) Collinsville , IL 62234

  • Take Advantage of these Auto Body Hints & Tips in Collinsville, Illinois

    When it comes to auto body repair, you want to make sure you’re choosing the right shop for your specific job. Furthermore, you want to be able to trust that your chosen shop has a reputation for quality work and excellent customer care. It’s not uncommon for estimates to vary from shop to shop, meaning you’ll be the one making the important decisions. Here are a few tips to help you get through the auto body repair process in Collinsville, Illinois.

    *Remember, it’s your car, not the insurance company’s. The insurance company can not tell you where to take your car. It's your choice!

  • It is always your choice

    “Preferred shops” is a phrase used by an insurance company to go to different auto body shop than what you selected. Some insurance companies will give you different phrases of why you should go where they want you to not where you want to go. Here are a few of those phrases and why it is untrue.

    “You will have to pay if you pick the shop.”
    Not true. The state of Illinois mandated that your insurance company pay all reasonable and customary choices.

    “If you go to an in-network shop, we will warranty repairs as long as you own the car.”
    Insurance companies do not do your repairs so how can they issue a warranty.

    “We can’t issue you a rental if you go there.”
    If your policy states, you get a rental then you get a rental.

    “Our appraisers won’t agree with them.”
    Our staff here at Doug’s are the professional repair experts, not the appraiser. They are the ones who will let the insurance company know what is wrong with your vehicle.

    “That shop is hard to work with. We cannot work with that shop.”
    This is a line the insurance uses to try and get you to second guess your choice. All the insurance company wants to do is get you to change your mind to a less reputable auto body repair shop, that will not cut any corners.

    “That repair shop is not on our preferred network.”
    All this means is that the insurance company has a network of repair shops that have already pre-negotiated the cost of some repairs. An example is using inferior parts to get the job done cheaper.

    “If you don’t go to a preferred shop your estimate may be delayed.”
    All delays are on the insurance company, not you the customer. This is another tactic to get you to go to a preferred shop over the one you selected.  

    “If you go to our shop, we can pay them directly.”
    Not true. The check will go to you and you pay for the repair company. Remember do not pay any shop until you are satisfied with the repairs.

    * Make sure to pay attention to word-of-mouth. Other people may be the best source of information. If you notice multiple people that have poor things to say about a company, you may want to shy away from them. Likewise, a shop with tons of great reviews may be worth the few extra bucks to have it done right.

    * Many times, it’s smart to visit a small shop where one person works on all the cars. You may wait a few days for your appointment, but you’re going to get quality work, and you’ll know what’s going on with your car the entire time.

    * Consider the location of the shop. Shops in ritzy neighborhoods may cost extra just due to labor costs. Be sure that if you’re paying a higher price, you’re paying for better work, faster work, or something extra.

    *  Large shops with a lot of office workers may charge higher rates due to the fact that they have to pay many employees.

    * Get several estimates. Never just rely on the opinion of one person when it comes to getting your car fixed. Call multiple shops for estimates and don’t be afraid to ask questions about the variation in pricing.

    * Ask questions. The more questions you ask, the more you’ll find out about the person working on your car and why it costs as much as it does. This way, you’ll be able to make the best possible decision for you.

    * There should be a warranty on all work, at least one year. Shops that don’t guarantee their work don’t do so for a reason. Stay away from shops that don’t back up their work with some kind of warranty

    * The shop you choose should be able to answer any of our questions. If you feel like you’re getting the runaround, there’s probably something that they’re not telling you.

    * Choose a shop that you trust. Whether that means you pay more, pay less, or have to travel to a different part of town, you’ll be kicking yourself later if you schedule poor service from someone you didn’t really trust in the first place.